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Frequently asked questions
About us
How does BVA Auctions work / Who is BVA Auctions?BVA Auctions is an online auction house that auctions moveable and immovable property by order of third parties. Our clients include banks, receivers, leasing companies. Many of the goods on offer originate from bankruptcy cases and/or seizures. Goods may also be put up for auction by parties that wish to reduce their stock levels. BVA Auctions acts as an intermediary in these processes by bringing sellers and buyers together in an online auction..
BVA Auctions does not purchase goods that are offered up for auction.
You will find the BVA Auctions contact information here.
What are the opening hours of BVA Auctions?
BVA Auctions is available from Monday through Thursday from 8:00-20:00 and on Friday from 8:00-18:00.
BVA Auctions is closed on weekends and Dutch statutory holidays.
You will find information on opening hours of auctions under the tab "auction information" under the auction or lot information.
You will find the BVA Auctions contact information here
Registration
How do I register?Please click here register for the site.
Please fill in your details and select your user name and password.
You will receive an e-mail message (validation e-mail) to verify your e-mail address.
Please follow the instructions in this e-mail. Next you may log in by pressing on the 'log in' button and entering the user name and password you have chosen.
BVA Auctions also offers a video that explains the registration process.
Search lots
How do I find a lot on our website?De makkelijkste manier om een kavel terug te vinden is door 'kavels zoeken' te gebruiken. U typt in het tekstveld bovenaan de pagina het kavelnummer(bijv. '1233-14'), of een zoekwoord in (bijv. 'stoel'). Vervolgens klikt u op 'zoeken' naast het tekstveld of drukt u op enter.
Do you have any tips for using the search function?
In addition to entering the name of the product, there are a number of other options when using the search tool.
Jokers (*)
You use the joker symbol (*) if it does not matter where the word is located in the search term. For example, if you are searching for 'bicycle', you will get all results that include the word 'bicycle', such as 'bicycle tyre', 'bicycle lock' and 'bicycle carrier'.
Wild cards (?)
You may use a wild card is you are not sure about a character. This can be replaced by the wild card (notation: ?). For example, the search term "produ?t" will display the results for both 'product' and 'produkt'.
Exclusions (-)
Exclusions are used to exclude certain words from search results. For example, if you are searching for a 'bicycle', but you do not want 'bicycle locks' to be displayed in the results, you would then use 'bicycle* - bicycle locks'.
BVA Auctions also offers a video that explains how the search function works.
Sales process
Before the auctionMay I view lots on another day than the viewing day?
This is not possible, except when indicated for a specific auction. BVA will determine prior to the auction when the viewing day will take place. This information will be listed under the auction information on the website.
During the auction
How do I bid?
To place a bid requires a one-time only register. After logging in and the auction has opened, you may go to the lot on which you want to place a bid. At the bottom of the lot is a box where you may enter the amount of your bid. Once you click on "review your bid", the computer will automatically calculate the total value of your bid (including auction fees and BTW-VAT. Then you must confirm your bid. Only upon confirmation will your bid be accepted.
Please be aware that all bids placed in our auctions are strictly binding. Once you have placed a bid, you are commted to purchasing the lots for the bid placed and to collecting them on the date stated on the website. Please also be aware that there are no guarantees as to the correct functioning and condition of the lots.
Note: Consumers that take part in auctions are not protected by the Dutch Distance Selling Act
For more information on bidding in 'My lots' please check "How does 'My lots' work'?
Can I bid by e-mail?
You may not bid on lots by e-mail. Bids can only be placed via our website. www.bva-auctions.com. You may via the website registerOnce you have submitted your details, you will receive an activation message that will enable you to bid at our auctions. Every lot has a starting bid. All lots display any subsequent bids which you may wish to increase. This continues until the auction is closed.
It is your responsibility to keep track of whether or not you have been outbid. You can increase your bid until the auction closes. If you are the highest bidder, an invoice also containing collection information will be sent to you on the day following the auction.
What is the best way to follow my bids?
Click the 'Follow lots' button for an overview of all lots on which you have placed a bid to see if you are still the highest bidder. You can also include lots in this list on which you have not yet placed a bid. First click on the text 'continue following this lot via your account' for the lot in question: . This allows you to compile your own personal auction.
For more information on bidding under `My lots', please see `How does `My lots` work?
Can I increase my auto bid during the bidding process?
No, this is not possible without further consequences. You would be outbidding yourself.
The system immediately goes to the highest bid of your earlier placed auto-bid.
Can I undo my bid?
It is not possible to undo your bid. Once a bid has been placed it is binding. Before you place a definite bid, you will be shown a confirmation screen, displaying the total value of your bid.
Can I bid on multiple lots at the same time?
This is not possible. You must enter a separate bid for each lot. You may add lots to your "favorite lots". Via the option "follow lots" you can verify if you have the highest bids or have been outbid.
How does "My Lots" work?
After the auction
Did I win any lots? What do I do next?
When wiill I receive my pro forma invoice?
After the auction closes, the standard invoices will be sent via e-mail within 48 hours. On very rare occasions there may be a delay in case of a conditional auction. In this case the affected customers will be notified.
How do I pay?
When the auction ends, you will receive a pro forma invoice by e-mail if you are the highest bidder at the end of the auction and the lot(s) can be freely awarded. You can collect your lots on the collection day on submission of the pro forma invoice. You may pay by bank transfer, via online banking or you may pay by cash on the collection day (up to a maximum of EUR 1,000). You may also pay by debit card. When paying larger amounts, ensure that your limit has been increased (as a one-time only option). You will receive the original invoice on collection of your lot(s).
For auctions in the Netherlands, you may make a bank transfer of the invoice amount to our ABN AMRO bank account:
Bank account no.: 49.15.48.788
Attn: Stichting Beheer Derdengelden Beheer- en Verkoopmaatschappij Amsterdam
Please include your invoice and customer number
IBAN: NL35ABNA0491548788
BIC/SWIFT: ABNANL2A
How can I collect my goods?
On collection day, please report to the administrative department with your pro-forma invoice. In the event of a bank transfer, the office will check whether your payment has been deposited into our account. You can also pay in cash or by bank card. Once payment is settled, you will receive the original invoice and a collection voucher. Upon presentation of the collection voucher, one of our employees will take you to the goods purchased. You are personally responsible for any necessary dismantling and transport of the lots. This means you are also responsible for the necessary tools, lifting equipment and/or transport materials.
I am unable to collect my goods on the collection day. What should I do?
It is only possible to collect goods from BVA Auctions during our normal opening hours. Should you be unable to collect your goods on the date given, then transport of your goods can be arranged at an additional charge. Transportation companies page a list of transport companies that work regularly for BVA Auctions.
Can my lots be delivered?
BVA Auctions does not provide any transportation for lots, on our Transportation companies page a list of transport companies that work regularly for BVA Auctions.
Delivery
Can my lots be delivered?BVA Auctions does not provide any transportation for lots, on our Transportation companies page a list of transport companies that work regularly for BVA Auctions.
Vehicles
Request vehicle informationYou may request vehicle details via ovi.rdw.nl.
What is (remaining) BPM?
BPM means Car and Motorcycle Tax (Belasting van Personeauto's en Motorrijwielen). This is a tax on the use of a car or motorcycle on the Dutch highways by any person living in the Netherlands or by any Dutch based company. Tax is charged from the time a car or motorcycle is registered in the Dutch vehicle register or from the time that the vehicle is first used on the Dutch highways (eg. a vehicle with a foreign registration). BPM also applies to vans as of 1st July, 2005.
Do I need to pay the (remaining) BPM?
When a car is sold, VAT will normally calculated on the selling price. However, VAT will not apply to the so-called remaing BPM. This prevents a buyer from having to be taxed on tax. Remaining BPM normally applies if a company fails to meet the conditions of a BPM refund for vans within 5 years of the purchase. This relates to vans registered on or after July 1st, 2005. After this period of 5 years, remaining BPM no longer applies to these vans.
Vehicle Registration
How do I re-register a vehicle that is already registered in The Netherlands?
- The successful bidder may only take possession of the vehicle once it is registered. Unless otherwise stated in the lot description, the necessary paperwork will be issued on the collection day.
- This paperwork will allow successful bidders to transfer ownership of a vehicle at the RDW of GWK office at the appropriate collection point.
- Succesful bidders may take possession of the vehicle at the collection point on submission of the certificate of non-liability and the old registration documents .
- The buyer must provide his own transportation to the RDW or GWK.
Transporting vehicles without APK
If you have purchased a vehicle with an expired APK, the vehicle may not be driven on a public road.
In this case you have the following options:
- have the vehicle inspected at a garage or RDW inspection station (these inspections are usually done by appointment.
- transport the vehicle on a vehicle transporter.
Exporting vehicles with a Dutch license plate
Please keep the following issues in mind when exporting a vehicle with a Dutch license plate.
- Any vehicle being exported should receive an indemnity
- The buyer must pay these fees through RDW or GWK.
A complete registration license and license plates must be presented to RDW or GWK.
- If the vehicle has a valid APK permit, it may be transported by public road.
If the vehicle does not have a valid APK permit, it may only be transported by transporter.
- The buyer must provide his own transportation to the RDW or GWK.
- the buyer needs to take into account the opening hours for RDW and GWK.
Export procedure for vehicles?
To export a vehicle requires the following steps:
- First you must retrieve the papers and license plates at the pick-up location.
- Then you must present these at the RDW or GWK to request an export permit or clearance.
There are fees involved in these procedures.
- Any vehicles purchased will only be released after an export declaration or an indemnity certificate has been issued.
Terms
What are the auction fees?Auction costs are the mark-up, this amounts to 16% of the bid, or more or less depending on any announcement made by BVA prior to the auction taking place. This amount will be subject to VAT.
Will my purchases be free of VAT if my company is registered overseas?
If your company is registered in a member country of the European Union, apart from the Netherlands, any purchase made at the BVA Auctions will be free of VAT. You will need to submit a valid VAT registration number and a transport statement or CMR. These forms show that the goods are to be transported to the country of the purchaser. If your company is registered outside of the EU, then any VAT charged will be refunded once customs official have approved all export documents.
What is an auto bid and what is a static bid?
There are two ways to bid in our online auctions:
- Static bid: a static bid is the next bid that you place on a lot. You are required to monitor the lots yourself.
Auto bid: if you place an auto-bid you provide the system with a maximum bid. The system will monitor the development of bids and will outbid another bid up to the maximum amount you have permitted, while taking into account the minimum increases per bid. Only when someone else places a bid higher than your auto-bid will you no longer be the highest bidder.
Approval by customer
When the auction ends you can check if any lots have been awarded by the client in the bid information on the website. If a certain predetermined bid is not reached, the client has the right not to award the goods.
Your account
Change of addressYou can report a change of address on our website. After logging in, go to 'your settings' and then to 'your details'. Any changes can be made here.
Unsubscribe to the newsletter
If you want to unsubscribe, you can do so on our website. After logging in go to 'your settings', followed by 'newsletter'. You can unsubscribe to the newsletter by unchecking the boxes.
Forgot your password?
Should you forget your password, a new one can be obtained from our website. First select the option "Log in" then click on "Forget your password?" here to request a new password.
Forgot your username?
Should you forget your username then you can obtain a new one from our website. Select the option "Log in" then click on "Forget your username?" here to request your user name
Can I delete my account?
You cannot delete your account yourself. You may indicate if you no longer wish to receive our newsletters.
Questions about purchased items
Am I entitled to a warranty on my purchased lots?BVA and/or the seller offers no guarantee as to the completeness, numbers, function, usability, saleability, the purpose for which the buyer purchased the goods, the existence of rights of third parties and / or the possibility of transfer of goods to third parties. Read our Terms and Conditions.
My lot is not complete or defective, what can I do?
BVA Auctions or its client do not provide any warranty on any lots you have purchased. BVA Auctions will auction goods as is and does not own any of the lots it offers for sale. Always visit the viewing days to inspect the condition and/or completeness of all goods.
Can I return any of the items I have purchased?
BVA Auctions does not accept any returns. Auctions as organized by BVA Auctions do not fall under the law "remote sale". Always visit the viewing days to confirm if a lot meets your expectations prior to placing a bid.
